Terms and conditions

This might sound boring but please read it as it relates to any purchases you make on this site or services you receive. It is designed to make things easy, clear, supportive and safe.

These terms and conditions apply to Services provided by Cat Moyle (catmoyle.com) of Matthews Chase, Bracknell RG42 4UR (“Cat Moyle” or “we” or “us”).
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You may contact us on hello@catmoyle.com and/or +44 7951 721140

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Terms and Conditions for working with Cat Moyle

Details

  1. It is the customer’s responsibility to check the reservation and ensure that the particulars contained therein are correct.
  2. It is the customer’s responsibility to arrange to get to the venue / online space by the time specified in the confirmation email.
  3. The timings of the event will be as specified in the confirmation email.

Payments

  1. The customer shall pay Cat Moyle a deposit or the full amount in order to secure their place(s) at the time of booking.
  2. Any balance monies due shall be paid by the customer to Cat Moyle at the time of the session.
  3. Payment can be made through this website, or via paypal using catmoyle@hotmail.com, via Revolut using +356 9964 6166 or via direct bank transfer, IBAN number available on request to hello@catmoyle.com

Cancellation

  1. Cancellation – By Cat Moyle
    In the event that, due to circumstances beyond our control, we have reason to cancel your booking, all monies received from you will be refunded in full.  Where the cancellation or alteration is due to forces beyond our control; such as war, fire, floods, strikes, riots, natural disaster, political unrest or any other circumstances amounting to Force Majeure, we will not be able to provide additional compensation.
  2. Cat Moyle has the right to cancel in case of emergency in which case you will be fully reimbursed your deposit and any other payments made or asked if you would like to transfer these to the newly arranged date if one is arranged.
  3. Cat Moyle is not liable for the refund of any customer expenses incurred as a result of a cancellation of a session other than the monies paid to Cat Moyle for the session itself. If this concerns you we suggest you take out insurance (e.g. if you are prebooking travel to/accommodation for the session).
  4. Cancellation – By ‘The Client’:
    Should you have to cancel your booking, you must immediately inform us in writing.  Upon receipt of written notification, the following cancellation charges apply:

7 days or more

  • Full refund or transfer to future date

Less than 7 days

  • 75% of the total session fee will be charged unless Cat can fill the slot with someone on the waiting list (which she will always try to do)

‍Less than 48 hours

  • 100% of the total session fee will be charged 

Safety

  1. Disclaimer:
    Whilst we will make every effort to ensure you have a safe and enjoyable event, we are not responsible for loss or damage to personal property, including injury, due to improper or inappropriate use of any facilities, the provision of misleading information on the booking form / response to confirmation email or non-adherence to the guidance given by Cat Moyle.

You need to take fierce responsibility for yourselves and listen to your bodies. This is the core of what we teach.

  1. Client Responsibilities:
    i)   For your safety and convenience, please adhere to all warnings and information notices displayed in and around the space you are working
    ii)   If you are making this booking on behalf of any person other than (or including) yourself, please make known to all members of your party the content of this agreement.
    iii)   Please tell us, in writing via the Cat Moyle booking form / confirmation email of any member(s) of your party with any medical condition(s) or disability.
    vi)  We reserve the right to terminate the session of an individual whose behaviour (in the opinion of Cat Moyle) is considered to be inappropriate or unacceptable.
  1. Property Damage:
    The client or any member of the party is responsible for any damage so caused to the building or its contents.  In the event of such damage, we shall be entitled to recover from you at the time, the cost of repairs or replacements of any damage or loss caused by you or any member of your party.  Should you fail to do so, by default you will indemnify Cat Moyle against any claims (including Legal costs) subsequently made against us as a result of your action.
  2. Complaints:
    i)  Any complaint(s) regarding your experience must be made immediately whilst in or on the premises, stating the cause of complaint.  We will endeavour, if possible, to remedy your complaint as soon as possible.
    ii) Should your complaint with us either not be made at the time or, if made, not be remedied to your satisfaction, a written complaint must then be submitted within 14 (fourteen) days of departure. Any evidence to substantiate your claim must also be included.
    iii)  Any written complaint will be responded to within 28 days from receipt of complaint.
  3. Smoking and Pets:
    Cat Moyle adopts a ‘No Smoking/No Recreational Drugs/No Alcohol’ policy during sessions. Additionally, Cat Moyle does not accept pets or allow young children (under 16) to participate in its sessions unless by prior agreement.

Privacy and Consent

  1. Unless otherwise specified, customers must inform Cat Moyle if they do not consent to their images being used for promotional purposes otherwise it is assumed consent is given for such uses. Consent can be withdrawn at any stage.
  2. Customers details will be taken and retained for the purpose of keeping customers informed of future Cat Moyle or related events only - see privacy policy (LINK)
  3. Customers details will not be shared with third parties and customers have the right to unsubscribe from any Cat Moyle related mailings at any time.